Is it a store order or an online order?

Store Return Form Online Return Form
Return Policy
1. Possible up to 30 days after receipt of the goods (instore/customer)
2. The replacement part / accessory and associated packaging (where applicable) are visually in perfect condition
3. The person entering the data agrees with the statement 'I would purchase this item (condition) as new without reservations'
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This field is required.

Invalid customer order number for store orders. Please correct this or use the online form instead.

Online Return Form

Is it an incorrect delivery?

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Is the individual item worth more than CHF 50.-?

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The item does not need to be returned.